Returns are accepted on merchandise within 21 calendar days of placing your order. Returns must be in original, unused, unworn condition with all tags attached and all packaging included. Shipping charges are not refundable.
If an item is found to be
defective, or you receive a wrong item, we will gladly accept the return at our
own expense. You will get a full refund without any charges.
We will not be responsible for
items damaged or lost during delivery. Please report to your local postal
office to file a dispute for your lost/damaged items.
Important Note: All returns must
be received within 21 days from the date of purchase. Please allow adequate
time for shipping. Customers will be responsible for return shipping. Returns
received after the 21 day period will be returned to the customer. All
international orders are final and cannot be returned.
What is your exchange policy?
Smurfette’s Store sells out of
inventory very quickly, therefore we are unable to process exchanges. If you
are not satisfied with an item, please return the item to us. Then place a new
order online for an alternative product.
How do I return an item?
Customers should contact us before
returning an item. Please pack the return in the original package, if possible.
We also suggest that you use a traceable carrier.
How long does it take to receive a
refund for a returned order?
Returns will be processed within 3
business days from the date we receive your package. Refunds will be credited
back to your Paypal account.
Is there a charge for returning an
item?
There is a 5% restocking fee for
returning an item which will be deducted from your refund.
Is there a shipping fee for a
refused shipment?
In the event a shipment is
refused, we will process it as a return. Customers are responsible for all shipping fees associated with that
package. For US shipment refusals, a return shipping fee will be deducted from
your refund. For international shipment refusals, return Duties and Taxes along
with return shipping fee will also be assessed at your expense.
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